Terms of Service

1. Operator and scope

Appointso is an online appointment booking and salon management platform operated by CodeLogic, a software and services business based in Ljubuski, Bosnia and Herzegovina (“Appointso”, “we”, “us” or “our”).

These Terms apply to salon owners, employees and other business users who create or use an Appointso account. Separate privacy and data processing terms apply to personal data, as described in our Privacy Policy and Data Processing Agreement.

2. The Appointso service

Appointso provides tools for managing appointments, services, employees, availability, customer booking pages, notifications, subscription billing and related business workflows. Some features may depend on plan limits, third-party providers or additional configuration.

We may improve, change, suspend or discontinue parts of the service where reasonably necessary for security, maintenance, legal compliance or product development.

3. Accounts and eligibility

You must provide accurate account and business information and keep it up to date. You are responsible for maintaining the confidentiality of login credentials, controlling access by your staff and all activity performed through your account.

The service is intended for business and professional use. You must use it in compliance with laws that apply to your business, your employees and your customers.

4. Salon responsibilities

Each salon is responsible for the accuracy of its services, prices, staff information, working hours, availability, cancellation rules and public booking page content.

Appointso is a platform provider. We are not a party to appointments or services provided by salons to their customers. Salons remain responsible for the quality, legality, pricing and delivery of their own services, and for handling customer complaints or disputes about those services.

5. Customers of salons

Salon customers may use Appointso booking pages, appointment management links or supported messaging channels to request, create, cancel or reschedule appointments. The salon remains responsible for its relationship with those customers.

If a salon customer contacts Appointso about a service, price, appointment or dispute with a salon, we may direct the customer to the salon unless the request relates to the Appointso platform, privacy or security.

6. Acceptable use

You must not misuse the service, interfere with its operation, attempt unauthorized access, bypass security controls, scrape the platform, send spam, upload unlawful content, use the service to harass others, or use automation in a way that harms Appointso or other users.

We may limit, suspend or terminate access if we reasonably believe an account is being abused, used unlawfully, or creating operational, security or legal risk.

7. Subscriptions, billing and trials

Paid subscriptions, if enabled for your account, may be processed through Lemon Squeezy or another payment provider. Provider terms may apply to payment processing, taxes, invoices and payment method handling.

Plan limits may include employees, services, locations, messaging features, AI assistant usage, branding options or other capabilities. If payment fails or a subscription ends, Appointso may apply a grace period, restrict new bookings, suspend access or cancel the subscription according to the product configuration and our Refund & Cancellation Policy.

Free trials, if offered, are intended to let salons evaluate the service. Trial duration, included features and conversion terms may be shown in the application or on the pricing page.

8. Third-party services

Appointso may use third-party services including hosting providers, Cloudflare, Resend, Lemon Squeezy, Meta/WhatsApp Business Platform, Google sign-in, AI providers and other subprocessors listed on our Subprocessors page.

Third-party services may be subject to their own terms, availability, security practices and pricing. We are not responsible for outages, policy changes or failures caused by third-party providers, but we will make reasonable efforts to reduce disruption where possible.

9. AI and messaging assistant

Appointso may include an AI-assisted booking assistant for WhatsApp or other messaging channels. The assistant is intended to help understand customer requests and guide booking workflows. It is not a guarantee of perfect interpretation, availability selection or customer communication.

Salons should review appointments and settings, especially when manual confirmation, messaging automation or AI assistance is enabled. We may limit or disable assistant functionality to prevent abuse, control cost or protect customers.

10. Intellectual property and data

Appointso and its software, design, trademarks and platform materials are owned by us or our licensors. You may not copy, reverse engineer or resell the platform except as allowed by law or written agreement.

You retain ownership of salon content and customer data you enter into the platform. You grant Appointso the rights needed to host, process, display and transmit that data to provide the service.

11. Service availability and warranties

We aim to provide a reliable service, but we do not guarantee uninterrupted, error-free or permanently available operation. The service is provided on an “as is” and “as available” basis to the maximum extent permitted by law.

12. Limitation of liability

To the maximum extent permitted by law, Appointso is not liable for indirect, incidental, special, consequential or punitive damages, lost profits, lost revenue, lost data, missed appointments or customer disputes.

Where liability cannot be excluded, our aggregate liability is limited to the fees paid by the salon for the Appointso service during the three months before the event giving rise to the claim, unless mandatory law requires otherwise.

13. Termination

You may stop using the service or cancel your subscription according to the cancellation process available in the application or through support. We may suspend or terminate access for non-payment, legal risk, abuse, security concerns or material breach of these Terms.

After termination, data may be retained for a limited period for backup, legal, billing, security and operational reasons. Export or deletion requests should be sent to [email protected].

14. Changes to these Terms

We may update these Terms from time to time. Material changes may be communicated through the application, by email or by posting an updated version on this page. Continued use after the effective date means you accept the updated Terms, unless mandatory law provides otherwise.

15. Governing law and jurisdiction

These Terms are governed by the applicable laws of Bosnia and Herzegovina and the Federation of Bosnia and Herzegovina, unless mandatory law provides otherwise. Any dispute arising out of or relating to these Terms shall be submitted to the court with subject-matter and territorial jurisdiction over the registered seat of the service provider, unless mandatory law provides otherwise.

16. Contact

For questions about these Terms, contact us at [email protected].