Refund & Cancellation Policy

1. Scope

This policy applies to Appointso subscriptions and paid platform access. It does not govern payments between a salon and its own customers.

2. Subscriptions

Appointso subscriptions may be billed monthly through Lemon Squeezy or another payment provider. Payment provider terms may apply to payment processing, invoices, taxes, refunds and payment method handling.

3. Trial periods

If a free trial is offered, the trial lets a salon evaluate the service before selecting a paid plan. Trial duration and included features may be shown in the application or pricing page.

Unless stated otherwise, trial-only use does not create a payment obligation.

4. Cancellation

You may request cancellation through the billing portal, application controls or by contacting [email protected]. When a subscription is cancelled, access normally continues until the end of the paid period unless the account is terminated for misuse, legal risk or breach of the Terms.

5. Refunds

Refunds are not automatic for a billing period that has already started or been used, unless required by applicable law or approved by Appointso. Refund requests for billing mistakes, duplicate charges or exceptional circumstances can be sent to [email protected].

If a refund is approved for a provider-managed payment, it will normally be processed through the payment provider.

6. Failed payments and restricted access

If payment fails, Appointso may notify the salon, apply a grace period, restrict new bookings, suspend access or cancel the subscription. Billing and access status may be shown inside the application.

7. Manual billing

Appointso may support manual billing arrangements such as bank transfer, cash payment or complimentary access for selected accounts. These arrangements are approved and managed by Appointso and may have separate due dates, access periods or proof-of-payment requirements.

8. Contact

For billing questions, cancellation help or refund requests, contact [email protected].